Customer Service Representative

Job description

Customer Service Representative
SUMMARY OF JOB

Wickstrom Plumbing Heating & Cooling is one of the fastest growing home service companies in Idaho. We are looking for motivated individuals that are willing to grow a career and learn.

This position is responsible for maintaining the service and maintenance technician’s daily schedules, booking leads, and setting the service calls for all technicians. The CSR assists HVAC and plumbing technicians by following up on every job that is completed. They will also maintain the on-call schedule for service technicians and maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees, and customers, including keeping customers appraised as to Wickstrom Plumbing Heating & Cooling's schedule and requested lead-times. The CSR will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.

REQUIRED SKILLS

1. Leadership

2. Customer service

3. Ability to multi-task

4. Adherence to company values

5. Ability to meet or exceed all assigned goals

6. Ability to adapt and remain organized

7. Communication, reporting and compliance

8. Accountability/ownership of one’s duties and actions

9. Desire for continued skill development

10.Ability to use/learn software programs

SUMMARY OF DAILY TASKS

1. Respond to all messages left overnight.

2. Schedule and coordinate all service calls as calls are received using dispatch system.

3. Contact customers with updates on job status from job start to finish.

4. Maintain Service Agreements within the system.

5. Maintain customer files and information flow between technicians and the office.

6. Follow up on completed jobs.

7. Outbound calls to Service Agreement customers.

Job Type: Full-time

Pay: $25 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Nampa, ID 83687: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

Wickstrom Plumbing Heating & Cooling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.